At Centriworks and Thermocopy, we are committed to providing our clients with a level of excellence in customer service and support that is unmatched by any of our competitors. We strive to make every customer a “Raving Fan” and we’d love to hear from you with your comments and suggestions.
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- Debi Houck
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18 Comments
I just want to say what a pleasure it was to work with Jim Szczuka yesterday on the installation of our new multifunction equipment. In my eleven years here at Trinity, I have never had anyone come into our facility to perform this type of service who knew exactly what he was doing until yesterday. The transition from our old equipment to the new went so smoothly that our work here in the office went uninterrupted. The training he provided to me and my employees after installation was very clear and concise. Thank you for the wonderful customer service your company provided yesterday and extend my thanks again to Jim.
Debbie Shannon
Plant Manager
Trinity Industries, Inc.
In my book, Greg Hubbard is Thermocopy’s Employee of the Year. If we have a problem, he is here promptly and there is always a smile on his face and a spring in his step. He exudes a professional and courteous attitude. He is knowledgeable, efficient — just impeccable. We looked at the service side when we were shopping for copiers and it was really simple. Greg Hubbard and Thermocopy. Great people deserve the best and he is definitely one of them.
I would also like to thank Tara Evans, Lloyd Evans, Tony Walker, Chris Sizemore, and Jonathan Strader. From Sales to Service, I am very pleased with our decision.
— Chris Perry from McCarty Holsaple McCarty, Inc.
I wanted to take the time to write you today to tell you how much we appreciate Brian Durham’s help each time he comes out to service our copiers. He is and has always been courteous, helpful and knowledgeable of the machines he services for us.
Cathy Lemmonds
Y-12 Protective Forces Division
I wanted to let you know what an excellent job Jim Szczuka did working on our Ricoh equipment. He was very pleasant and helpful while he was here. He is a really nice guy and did not mind answering a couple of questions I had while he was working on the printer. I hope we don’t have any problems with our equipment, but if we do, I hope Jim answers the service calls. I know we will be well taken care of and the job will be done right if he arrives to fix the problem.
Adam Price
Residential Designer / IT Support / Safety Coordinator
Saddlebrook Homes
I wanted to let you know how pleased we are with John’s service on our copiers. He is a good listener and seems to know just what is wrong when we tell him what has been going on. He is always pleasant and very customer-oriented.
— Diane Nicol (ORHS Copy Room)
We’ve had the pleasure of having three young men working for us on our copiers. Todd McAllister, and two young men [Joseph Caldwell and Marshall Mason] that delivered a loaner copier. These guys were just awesome! Great knowledge of the products. I just wanted to let you know that these men are a great asset for Thermocopy.
Thanks,
Cindy
East Tennessee Heart Consultants / St. Mary’s
There was a problem with the Ricoh Aficio MP5210 printer/copier scanner feature this afternoon that had to do with “authentication.” I called Thermocopy through whom we lease the unit and with whom we have a service agreement. Using the Supportworks program, Jonathan was able to remotely correct the problem, and now we are back in business.
Jonathan couldn’t have been more pleasant to work with, and he corrected the problem in no time. If you have experienced problems (and I had not until this afternoon)…it appears that Supportworks really works. I am so glad we have Thermocopy to support MS Technology.
Judi Nelson
MS Technology, Inc.
I just wanted to let you know how much we liked the tech that came to service our copier. He was not only pleasant but went out of his way to make sure that we all knew how to use the copier, he did teach us some tips to keep it from jamming. In the past, other places where I’ve worked used Thermocopy. I have to say he is the nicest representative I have met from your company—everyone is great, I have never run into a bad rep from your company—but this young man Jake Allen is very personable.
—Staci C. Bowling, TCSC-TOG