Phones + VoIP

Better communication you can rely on every day.


Better communication you can rely on every day.

Take your business to the next level with fully integrated unified communications.

Centriworks offers ELEVATE, a cloud-based unified communications and collaboration platform, that enables users to be more mobile, more productive, and share ideas and content through a single system. Whether in the office, remote, or anywhere in-between, Elevate seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one seamless solution oriented around your employees’ needs and workstyles.

ELEVATE Productivity Features Include:

Send and receive chats and SMS messages, place and receive calls, share screens, start video calls, and share files—all from one application.

Leverage a reliable HD video collaboration tool that includes a conference dial-in number, custom meeting URLs, screen annotation, and more, to drive quality engagement from meeting attendees with up to 30 on camera at once!

See who is available, send and receive chats and text messages, place calls, and see voicemails all from one application—anytime, anywhere.

Collaborate securely with file sync & share and backup for desktops, mobile devices, and file servers. Plus, real-time recovery, editing and control over content, users, device settings, and more, with a wide range of integrations.

Elevate Extend is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft, Salesforce®, and more – driving higher productivity and increasing customer retention at no heavy cost.


VoIP, or voice over internet protocol, might sound complicated — but in reality, it just refers to any call placed using the Internet. Traditional calls tend to rely on hardware and copper lines, but that’s no longer the case in many businesses — and it’s all thanks to VoIP phone systems. These systems use your existing Internet connection to make communication easier, smoother, and more affordable, offering all kinds of additional tools and features that traditional phone systems just can’t match. The best part is that you don’t need to make any big or expensive upgrades in order to enjoy VoIP.

The best part about VoIP phone systems is that they’re ready to go almost immediately, all without any significant changes or learning curves to deal with. They often utilize the technology you already have — like mobile devices — so that you can focus on what matters: communicating smoothly and efficiently.


Let’s take a closer look at the benefits of VoIP phone systems!

Affordability. Since you don’t need any specialized hardware to utilize VoIP services, it’s much less expensive to choose one of these phone systems.

Efficiency. VoIP phone systems aren’t just about making calls. They also come equipped with other features like conference calling, mobile support, and automatic redirection of calls. The best part is that you can often pick and choose which combination of features is best for your business.

Security. Although VoIP systems rely on the Internet to facilitate communication, that doesn’t mean they’re a big security risk. In fact, they can help boost security throughout the rest of your business by helping you ensure that everything on your network, including your phone system, is protected and reliable.


VoIP phone systems are faster, more cost-efficient, more reliable, and more powerful than traditional phone systems because they embrace modern solutions and work habits. VoIP provides flexibility that can be valuable to companies of all shapes and sizes, enabling you to provide exactly what your customers need without neglecting your own efficiency goals.

So, should you switch to VoIP phone systems? Here are a few reasons why the answer might just be yes.

#1: Cost savings
VoIP phone systems are usually less expensive than their older, more traditional counterparts because they rely on Internet connections. You won’t have to pay long-distance fees or deal with too many wires; instead, you’ll pay for a subscription that doesn’t limit the length or number of your calls.

#2: Unified Communications
With VoIP phone systems, it’s easy to use Unified Communications. For example, rather than using multiple different applications and devices, you’ll be able to host video chats and send online messages all in one place — and your phone systems will fit like a puzzle piece.

#3: User-friendliness
One of the best things about VoIP phone systems is that there’s no huge learning-curve. Instead, you set up the system and immediately get started. It’s easy to add new phone lines, create user accounts, set up three-way calling, and everything else you need to communicate efficiently.

Already know what you want?  Let’s get started!


If you’re on the lookout for solutions that help your business and your customers at the same time, look no further. The best business solutions can multitask, addressing numerous problems at once — all without costing too much, interrupting your efficiency, or causing even more problems. VoIP phone systems do just that. Rather than relying on wires and hardware like traditional phone systems, VoIP works with your existing Internet connection to provide reliable, affordable phone service with all kinds of valuable features.

Here are a few ways VoIP phone systems can improve your customer service:

Flexible Menus
With VoIP, it’s easier than ever to have complete control over your menu options, greeting, and auto attendant. You can configure everything to your exact specifications — and, on top of that, you can use text-to-speech tools rather than having to manually record an entire script.

Call Data
Wondering what your average hold time is? Need to keep track of how many calls you miss over a certain period of time? VoIP phone systems provide all this data and more, allowing you to get a clear picture of your habits and processes so that you know where to improve.

Custom Settings
Another great thing about VoIP phone systems is that they allow to you create personalized settings for all your needs. For example, you can program your menus differently depending on the time of day — that way, business-hours calls and after-hours calls are each handled appropriately.

Managed IT Services in Knoxville and the TriCities

We’re ready to help you work smarter.

Call us at (865) 524-1124 or use this contact form. Let us know what you’d like to know more about and one of our experts will be in touch with you soon.

Is your current phone system working for you and your team?

Do you have the power to communicate the way you want to — whether you’re at your desk or on the road? Are you able to monitor your call queue, transfer without interruption, and utilize high-quality video calling?

Managed IT from certified professionals

What can our phone systems do?

Improve employee communication with integrated chat, call recording/monitoring, unified messaging, call logging, conferencing, video calling, call queues, CRM integration, fax, and interactive voice response. By mixing VoIP with traditional calls, your business can optimize communications and save money without sacrificing features.

Locally owned Managed IT Services in Knoxville and Tri-Cities

Why choose Centriworks?

Our systems can be deployed in multiple ways, each with the same all-inclusive feature set. Simply choose the deployment method that is right for your organization to get the most out of your communications system.

VoIP phone systems boast affordability, efficiency, and professionalism that other tools and solutions can’t match. We offer phone and VoIP systems from certified professionals in Knoxville, the TriCities, and all over East Tennessee. Our systems can help your office communicate more effectively in the office and remotely.