If you need to update addresses, company name changes, contact information, or any other account changes, please email customerupdates@centriworks.com.

Managed IT services vary in cost depending on the industry and plan. A fully managed plan will cost more than a co-managed plan that augments your existing technology resources. In general, fully managed plans range from $120-225. It’s important to remember that you get what you pay for. When it comes to co-managed plans pricing, there are more factors involved making it hard to provide an accurate estimate. If you’d like more info on a co-managed plan, please contact us here. Lastly, mostly managed IT Services plans charge a monthly flat fee based on a Service Level Agreement (SLA).

Gone are the days when an in-house IT person could keep up with current IT trends and manage all your business-critical technology. Technology and cybersecurity are constantly changing. To stay ahead of cyber threats and retain your competitive edge, you need a team of IT and security experts who can not only ensure your technology is reliable, but that it’s secure. As a business owner or executive, you have an obligation to protect your employees and your customers’ confidential data. In order to accomplish these goals, you’ll need a managed IT Services partner.

We’re proud to say we’re CompTIA Security Trustmark+ certified, which means we’ve been determined by a third-party as fully meeting technically demanding security criteria based on the National Institute of Standards and Technology Cybersecurity Framework (NIST).

In addition to voice, our VoIP service offers SMS texting capabilities for your customers who prefer typing over speaking.

VoIP allows anyone with an internet connection to reach your business for help. However, if someone is trying to call your business with a cellular connection, they’ll be unable to connect to you without an active phone line. By having both VoIP and a phone line, any customer from anywhere can connect to you, no exceptions.

No, not necessarily. If you need to upgrade any of your hardware from PCs to network devices, we offer Hardware-as-a-Service (HaaS). Please contact us here for more information.

An SPF (Sender Policy Framework) is a technology used to prevent phishing and spoofing attempts by criminals. It prevents emails from being sent erroneously by running a permissions check on the identity of the sender before allowing the email to be sent out.

Example: If you’re subscribed to HubSpot, the SPF allows them to send emails on your behalf because you’ve authorized HubSpot to do so under your name. You are giving them permission to act on your behalf to send legitimate emails and communications.

Hosted services are technology services where a provider physically provides servers with applications hosted on them. The customers access and manage these applications with a direct line connection.

Software-as-a-Service (SaaS) are technology services where a provider hosts applications on a cloud-based platform and makes it available for customers to use from their end by using a subscription service. These tend to have less upfront costs because they don’t require extra equipment to use and are mainly managed by the provider.

If they’re hosting the LOB application for you, and there is no physical server containing the application on-site, then that means the LOB application is a SaaS solution.

Both are considered secure depending on the needs of your business. However, many business owners nowadays are migrating to cloud-based security because they like not having a physical server full of sensitive information sitting in their office.

We do! If interested, please contact us to go over our available pricing plans.

Penetration testing costs are custom for every client depending on the scope of the project and what devices need to be tested in the scope.

Security awareness training costs depend on what level of training is needed for an organization, what areas of security are being taught, and the number of employees being trained.

A personal virtual private network (VPN) is a service that protects your internet privacy by creating an encrypted tunnel for your data that hides your IP address and connection status. It’s the safest way to use a public Wi-fi connection.

A corporate VPN encrypts your data in transit and allows you to use corporation’s computing resources.

A VPN protects and anonymizes your internet connection. A remote access tool allows someone else to directly connect and control your computer with your permission.

Everyone needs a firewall. Firewalls keep out potential cyber attackers by safeguarding your business network from suspicious or malicious network traffic.

A guest wireless network is essential for any public-facing business. It allows your customers the comfort of staying connected to the internet without being able to access any of your office resources, such as servers, computers, and printers.

Not at all! We offer multifunctional printers and copiers, some of the best in the market, to all the Knoxville, Western Virginia, and Tri-City regions from the best in the industry, like Ricoh, Kyocera, Hewlett-Packard and Epson.

A flat rate is a fixed, linear price that remains the same no matter how often or little the service is used.

Yes. If you’re an existing customer, please contact your account manager to assist. If you’re a new client, please fill out our Sales Contact form at the bottom of this page.

Scan-To-Email: Creating App Passwords

For our clients who would like to use scan-to-email from their multifunctional printer, there are a few steps that you’ll need to complete ahead of time to ensure a timely and efficient installation. You should create the proper credentials for the email address for the multifunctional printer to send the emails from. Click here for detailed instructions on how to create those accounts, depending on your email preferences. If you have questions before installation, please contact your Area Business Manager.