Raving Fans

Raving Fans

We strive to make every client a Raving Fan.

Nationally recognized service excellence.

Net Promoter Score (NPS®) has become the world standard for measuring client satisfaction. A client’s response to this single question, “How likely are you to recommend us to a friend or colleague,” determines the score. Rather than blowing our own horn, we use an independent third-party (CEO Juice) that tracks our client satisfaction level and controls every step in an audited process. Nobody can change client response scores.

Our company ended 2020 with a December NPS of 100 and our final average for 2020 was 97.7. It’s our highest score since we started the program, and placed us at #18 in the national rankings. Centriworks is proud to be included in the top 10% of all dealers tracked in North America in our industry.


We spoke with Melinda Hughes of Russell’s Pest Control about choosing Centriworks for their company’s business phone systems and Managed IT Services.

“They were right there on top of things making sure that they were handling that technical side of our business, so that I could handle this side of the business.“

Creating raving fans every day.

Creating raving fans every day.

At Centriworks, we are committed to providing our clients with a level of excellence in service and support that is unmatched by any of our competitors. We strive to make every client a Raving Fan.

Here you can read a sampling of the many messages we receive each week from our clients who have reached out to us with their feedback. We’d love to hear from you with any comments, suggestions, or questions you may have.

Thank you so much for getting our system back up and running for us! You all have been so wonderful to work with, I cannot say enough positive things about how you all have set up and taken care of our system here… we are so grateful! — St. Albert the Great Catholic Church
Our tech was here quickly after making the service call and the equipment was fixed fast. He had us up and running in no time! — Axis Fabrication & Machine Co.
As always, Centriworks has done exactly as anticipated and provided great hardware and customer service. The whole team is awesome and we look forward to continuing working together in the future! — Anna Porter Public Library
Response time was so quick. I reported a problem and our technician was in our store within 20 minutes of the call. He was courteous professional and took care our problem in record time. He even cleaned our equipment while he was here!! Great customer service!! — Zak’s Fine Furniture
Our technician was very knowledgeable. He listened to what our concerns and needs were and addressed everything we had discussed. He was pleasant and easy to communicate with. — Trotter & Associates Architects
Got the order out ASAP… and in no time the tech was here and everything is working like it should! — East Tennessee Cardiovascular Surgeons
Calling the call center is always so easy and everyone is so helpful! — Techlaw, Inc.
Our support tech was absolutely wonderful! I only know what I know with computers and he was great to work with. He even went in and fixed a few other glitches I didn’t even know I had! Thank you! — Loudon County Chamber of Commerce, Inc.
Amazing people! Thank you for all that you do to keep us running efficiently. — Tennessee Truck Driving School
Y’all are always great! Response time is fantastic. — Messiah Evangelical Lutheran Church
We love our tech! He’s always very friendly, shows up very soon after we call, and fixes the issue in a matter of minutes. He’s very knowledgeable and always willing to answer our questions. — Menefee & Brown, PC
Our copier was back up to 100% in just a few hours after the service call. Thank you to our technician—he was quick and the copier is back to perfect! — Spectra Tech, Inc.
Our technician was top notch! — Heritage Tennessee, LLC
Our customer care rep is ALWAYS helpful and friendly. She is efficient and knowledgeable in her work. — A satisfied major account client
Our tech always arrives on time, corrects the problem to our satisfaction, and more importantly is professional kind and caring. He is amazing! — ORNL Federal Credit Union
We adore our tech. He’s always very friendly, pleasant and professional! — Admiral Title, Inc.
I want to tell you how much I appreciate Jeff, Curtis and Jonathan… they went above and beyond with my IT. I can’t sing Centriworks praises enough. — Knoxville Law Enforcement Federal Credit Union
Our technician set the bar higher than 10… wish I had an option to give him 100! — Claiborne Medical Center
Our tech was extremely helpful and knowledgeable in setting up the network in our new office setting. Thanks! — Crook & Company
My Centriworks support tech spent over an hour with me on the phone… he was very patient and did not give up until my problem was completely resolved. He is AMAZING and you are lucky to have such a knowledgeable personable guy on your team! — Aspire Private Wealth Counsel
Our support was amazing. He got everything fixed and took the time to do it right. Our IT department was able to come behind him and apply the needed patches with ease. — Darla R. Kinser, CPA, LLC
I love the Centriworks plates on each printer telling the ID number and both phone numbers… genius! I wish every company was this user friendly! — Carson Newman University
You guys rock! — Corporate Services Consultants, LLC
Our tech was such a pleasure to work with. He fully listened to all of our concerns and promptly fixed the issues. He was FANTASTIC! — Realty Executive Associates, Inc.
Our tech is always on top of it when we need service… we absolutely love him! — Arnett, Draper & Hagood, LLC
Our tech is the ultimate professional… knowledgeable, kind, and arrives on time as promised! — ORNL Federal Credit Union
Our tech did an excellent job and kept me informed each step of the way. — Saddlebrook Properties, LLC
Great work! Your technicians are always professional and friendly. — East Tennessee Historical Society
Our technician is always very helpful and makes sure that the equipment is in good working condition and always asks if you have any questions. He explains things carefully. — Novinger, Ball & Zivi, P.C.
We have always had wonderful customer service from Centriworks. — East Tennessee Human Resource Agency, Inc. (ETHRA)
Our technician was fantastic. He had the problem resolved in just a few minutes. — AGA Insurance, Inc.
Always impressed with your organization! — Loudon County Chamber of Commerce, Inc.
Our tech did a great job and was very friendly. — Lenoir City Ford, Inc.
Amazing. Our technician made the troubleshooting process painless. He was patient, educated, and a real pleasure to work with. — Tennessee Truck Driving School
As always… top notch! — On the Lake Realty
Our tech was able to fix the issue in less than an hour and got the machine in full working order again. He is the definition of great customer service! — Blue Diamond Attachments, LLC
Our tech always exceeds our expectations. — Jefferson County Nursing Home
Our tech knew exactly what to do… and accomplished it quickly! — 4 Market Square
You guys are great… we appreciate all the help Centriworks gives us. — Aggregates USA LLC
Our tech always checks very thoroughly for any issues that we are having, no matter how small. He is really great to work with and does an outstanding job. — Anderson County Emergency Medical Services
Our technician arrived surprisingly fast to complete the repair. He got the equipment repaired, answered my questions, and had us good-to-go in no time! — Aramark Food Services at King University
Our tech is fantastic at his job. We really love him here… it would be nice if everyone had his kind personality and ready smile. — Craine Thompson & Jones PC
Our tech is truly exceptional. He quickly responds to our calls for service (same day) and is attentive and skilled in remedying the issues. We are lucky to have him as our field technician! — Bertelkamp Automation, Inc.
Our technician arrived just 20 minutes after I placed the call. Extremely fast service, and much appreciated! — Bethany Christian Service
Our tech was very prompt and professional. He was polite while he explained the problem and the solution. Centriworks is highly recommended! — Blackburn, Childers & Steagall, PLC
As usual, our tech was professional and pleasant… he’s an asset to Centriworks! — Blue Ridge Spring Water
Everyone at Centriworks is always very nice and easy to work with. Thank you! — Bob Johnson Insurance
Our support tech answered my questions and was willing to explain what steps he took. I have an IT background and was thankful to know how to troubleshoot if the issue arises again. — Boston Government Services, LLC
I always tell anyone that asks about business technology companies about Centriworks! — Boy Scouts of America Great Smoky Mountain Council
Everyone at Centriworks is always very helpful and knowledgeable when we need assistance with something. — Breeding Henry Bayson PC
Y’all always do a fantastic job and are super quick to fix issues and always communicate great! We appreciate Centriworks! — Bridgewater Balance & Hearing
Our tech fixed the problem… that’s great in my book! — Cardiology Associates of East Tennessee
Our Centriworks tech has always done an excellent job. All I have to do is call for service and they come right out. Very excellent service. — Clinchfield Federal Credit Union
Our tech is always nicely dressed, courteous, and easy to talk with. He called me saying he was on his way to our office… arrived in a timely manner, and resolved the issue quickly. I wish all of my vendors were as prompt and professional as Centriworks is. — Commercial Furniture Group
Our technician is always polite and fast-working. He explains what he’s going to do. — Community Health of East Tennessee, Inc.
Super tech and he explained everything he did. Fast response time! — ETSU Biomedical

Centriworks was able to come in and thoroughly assess our organization as a whole. Through this assessment, they were able to suggest and implement systems that effectively streamlined our daily workflow and processes, which enabled us to safely and efficiently manage our documents and information and inevitably saved us money. We would highly recommend Centriworks for all your technology needs.

Andrea Harris


I would like to let you know how impressed I am with Pete from your Johnson City team. He has gone above and beyond to help me get our company up to speed with IT projects. We look forward to working with you all as we continue to grow our business.

Hagan McClellan

GreenTech Environmental

As a high volume business, we rely on our office equipment to work continuously and efficiently. We have purchased 5 printer/copiers from Centriworks and we are very pleased with the customer service they offer. Mr. Thomas is our area business manager and he is always timely in his responses. We appreciate that Centriworks has someone like Mr. Thomas to reach out to us periodically to make sure we are getting the best service and rates. Overall great business!

Chelsea Powelson

The Pope Firm

Centriworks has been a valued Anderson County Chamber Community Partner for over 20 years supporting us through dependable products and service. This year Centriworks converted our outdated technology to their Managed IT Services. To say we have been pleased with the results is an understatement. Their professional staff walked with us through every step and continues to assist us in a very timely manner to be sure we are being the most productive we can be! The Centriworks team is also very involved in the Chamber supporting and sponsoring member events, our Ambassador program and the Chamber team. It has been a pleasure to work with Centriworks over the years and we look forward to many more.

Rick Meredith
President, Anderson County Chamber of Commerce

Centriworks has been our go-to provider for years for any technology-related services. The staff, support, and responsiveness that has been provided to us is something you will not find anywhere else. We would highly recommend Centriworks for any business technology needs.

Kent Stephens
AGA Insurance

Centriworks offered a solution to our printing needs that accomplished two major goals for us: #1—Consolidation and simplification across many users in our 200K+ square foot facility; #2—Ability to quickly and effectively source printing supplies and standardize how we print. We not only upgraded our printing process and simplified our printing management, we did this at a significant cost savings from our previous set up. Anyone with multiple printers/copiers across their organization would be smart to let Centriworks do an evaluation and proposal to improve their printing setup.

David Youngblood
Dalen Products

Centriworks was able to come in and immediately accommodate our needs as well as save us money. They have continuously surpassed our expectations through their support and response time. If we ever have any technology needs, Centriworks will be our first call and we recommend they be yours as well.

Chase Scott
Carriage Hill Insurance

Our organization has been working with Centriworks going on two years. During those two years we have established a very strong partnership assisted by Jordan Sykes. Currently, they provide the agency with copying and printing services. From the very beginning, they were able to answer any questions we had with the services and came on site if needed. We would definitely recommend Centriworks for any organization seeking quality copying and printing services.

Nieves Sosa
Mid-East Community Action Agency

I would like to commend Tammy Cobb for the job she has done. We had some issues to address and she got on them quickly and called me to see what I needed with copier supplies and service. She got me setup with the online ordering system and I receive an email from her on every order placed. She is a mold for customer service. It has been a pleasure doing business with your company through her. So a big Thank You!

Curtis Huskins
Milligan College

I just wanted to comment on the help that Curtis Carter gave me regarding some programing with the printer. He was so very helpful and made sure that the outcome was exactly what I wanted. He researched what I needed and even emailed me the steps after we went through the set up together. I wish the support from all our vendors was as helpful. Thanks again!

Tammy Leopper
Anderson County EMS

The services provided have been absolutely wonderful. Jane Haney is fantastic in responding to our needs. I would like to comment on how professional the technicians are that service our printers—they always go beyond the problem to service any other issues they may see. What a great group of people you are!

Jennifer Fee

Architectural Graphics, Inc

It has been a pleasure working with your company. The staff is so helpful and very knowledgeable. My thanks goes out to Jamie Thomas who got me set up with my new Ricoh copier — I love it. Jamie put me in touch with Matthew and Pete on the IT side. This is the first time my office has used an IT team to take care of us. They made this transition so easy for us with very little down time. A big thank you to Matthew and Pete. I will recommend Centriworks to all my colleagues and friends. Thanks again!

Jackie Rogers

Unicoi County Insurance Agency

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We’re ready to help you work smarter.

Call us at (865) 524-1124 or use this contact form. Let us know what you’d like to know more about and one of our experts will be in touch with you soon.

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We’re ready to help you work smarter.

Call us at (865) 524-1124 or use this contact form. Let us know what you’d like to know more about and one of our experts will be in touch with you soon.

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