Raving Fans

Raving Fans

We strive to make every client a Raving Fan.

Nationally recognized service excellence.

Net Promoter Score (NPS®) has become the world standard for measuring client satisfaction. A client’s response to this single question, “How likely are you to recommend us to a friend or colleague,” determines the score. Rather than blowing our own horn, we use an independent third-party (CEO Juice) that tracks our client satisfaction level and controls every step in an audited process. Nobody can change client response scores.

Our company ended 2020 with a December NPS of 100 and our final average for 2020 was 97.7. It’s our highest score since we started the program, and placed us at #18 in the national rankings. Centriworks is proud to be included in the top 10% of all dealers tracked in North America in our industry.

Our year-to-date NPS average is currently 100!


We spoke with Melinda Hughes of Russell’s Pest Control about choosing Centriworks for their company’s business phone systems and Managed IT Services.

“They were right there on top of things making sure that they were handling that technical side of our business, so that I could handle this side of the business.“

Creating raving fans every day.

Creating raving fans every day.

At Centriworks, we are committed to providing our clients with a level of excellence in service and support that is unmatched by any of our competitors. We strive to make every client a Raving Fan.

Here you can read a sampling of the many messages we receive each week from our clients who have reached out to us with their feedback. We’d love to hear from you with any comments, suggestions, or questions you may have.

Centriworks was able to come in and thoroughly assess our organization as a whole. Through this assessment, they were able to suggest and implement systems that effectively streamlined our daily workflow and processes, which enabled us to safely and efficiently manage our documents and information and inevitably saved us money. We would highly recommend Centriworks for all your technology needs.

Andrea Harris


I would like to let you know how impressed I am with Pete from your Johnson City team. He has gone above and beyond to help me get our company up to speed with IT projects. We look forward to working with you all as we continue to grow our business.

Hagan McClellan

GreenTech Environmental

As a high volume business, we rely on our office equipment to work continuously and efficiently. We have purchased 5 printer/copiers from Centriworks and we are very pleased with the customer service they offer. Mr. Thomas is our area business manager and he is always timely in his responses. We appreciate that Centriworks has someone like Mr. Thomas to reach out to us periodically to make sure we are getting the best service and rates. Overall great business!

Chelsea Powelson

The Pope Firm

Centriworks has been a valued Anderson County Chamber Community Partner for over 20 years supporting us through dependable products and service. This year Centriworks converted our outdated technology to their Managed IT Services. To say we have been pleased with the results is an understatement. Their professional staff walked with us through every step and continues to assist us in a very timely manner to be sure we are being the most productive we can be! The Centriworks team is also very involved in the Chamber supporting and sponsoring member events, our Ambassador program and the Chamber team. It has been a pleasure to work with Centriworks over the years and we look forward to many more.

Rick Meredith
President, Anderson County Chamber of Commerce

Centriworks has been our go-to provider for years for any technology-related services. The staff, support, and responsiveness that has been provided to us is something you will not find anywhere else. We would highly recommend Centriworks for any business technology needs.

Kent Stephens
AGA Insurance

Centriworks offered a solution to our printing needs that accomplished two major goals for us: #1—Consolidation and simplification across many users in our 200K+ square foot facility; #2—Ability to quickly and effectively source printing supplies and standardize how we print. We not only upgraded our printing process and simplified our printing management, we did this at a significant cost savings from our previous set up. Anyone with multiple printers/copiers across their organization would be smart to let Centriworks do an evaluation and proposal to improve their printing setup.

David Youngblood
Dalen Products

Centriworks was able to come in and immediately accommodate our needs as well as save us money. They have continuously surpassed our expectations through their support and response time. If we ever have any technology needs, Centriworks will be our first call and we recommend they be yours as well.

Chase Scott
Carriage Hill Insurance

Our organization has been working with Centriworks going on two years. During those two years we have established a very strong partnership assisted by Jordan Sykes. Currently, they provide the agency with copying and printing services. From the very beginning, they were able to answer any questions we had with the services and came on site if needed. We would definitely recommend Centriworks for any organization seeking quality copying and printing services.

Nieves Sosa
Mid-East Community Action Agency

I would like to commend Tammy Cobb for the job she has done. We had some issues to address and she got on them quickly and called me to see what I needed with copier supplies and service. She got me setup with the online ordering system and I receive an email from her on every order placed. She is a mold for customer service. It has been a pleasure doing business with your company through her. So a big Thank You!

Curtis Huskins
Milligan College

I just wanted to comment on the help that Curtis Carter gave me regarding some programing with the printer. He was so very helpful and made sure that the outcome was exactly what I wanted. He researched what I needed and even emailed me the steps after we went through the set up together. I wish the support from all our vendors was as helpful. Thanks again!

Tammy Leopper
Anderson County EMS

The services provided have been absolutely wonderful. Jane Haney is fantastic in responding to our needs. I would like to comment on how professional the technicians are that service our printers—they always go beyond the problem to service any other issues they may see. What a great group of people you are!

Jennifer Fee

Architectural Graphics, Inc

It has been a pleasure working with your company. The staff is so helpful and very knowledgeable. My thanks goes out to Jamie Thomas who got me set up with my new Ricoh copier — I love it. Jamie put me in touch with Matthew and Pete on the IT side. This is the first time my office has used an IT team to take care of us. They made this transition so easy for us with very little down time. A big thank you to Matthew and Pete. I will recommend Centriworks to all my colleagues and friends. Thanks again!

Jackie Rogers

Unicoi County Insurance Agency

Let’s Get Started…

We’re ready to help you work smarter.

Call us at (865) 524-1124 or use this contact form. Let us know what you’d like to know more about and one of our experts will be in touch with you soon.

We’re ready to help you work smarter.

Call us at (865) 524-1124 or use this contact form. Let us know what you’d like to know more about and one of our experts will be in touch with you soon.