Dear Valued Clients:
As the Coronavirus (COVID-19) continues to spread in the United States, Centriworks wants to take a few minutes to let you know how we are planning and responding to the pandemic. Our Leadership Team is meeting and assessing the situation daily and remaining vigilant. Centriworks is following all recommendations from the World Health Organization (WHO), the United States Centers for Disease Control and Prevention (CDC), and our local government officials.
Our top concern is the health and well-being of our employees, our clients (and their employees), and the communities where we do business. Given that we are visiting your locations and interacting with your staff, we will continue to communicate all recommendations from the CDC and WHO to our employees to ensure they are equipped to protect themselves and you. We have instructed employees to stay home if they are feeling ill to stop the spread of any type of sickness at this time.
When visiting your location, our Field Service Engineers (FSEs) will clean your machine before working on it, and they will clean it before their departure for the health and safety of your employees. Along with their large stock of parts on board their vehicles, our FSEs also have a kit of cleaning supplies to ensure they leave your devices as clean as possible. All deliveries and installations will continue as usual, with added measures to ensure all equipment is thoroughly cleaned before entering your facilities. Our delivery team and FSEs will maintain the highest levels of vigilance that the CDC and WHO recommend as well. If your facility requires any additional measures, such as the wearing of protective masks or gloves or other special precautions, please let us know so we can accommodate your policies accordingly.
Because of the importance of social distancing, Centriworks is equipped with systems to be able to conduct meetings virtually with clients as needed. Centriworks has also halted all non-essential business-related travel outside of our service areas for at least the next two weeks to protect our employees and clients better.
Centriworks’ focus remains on meeting the needs of our clients while keeping our employees, our clients’ employees, their families, and our communities safe. As this situation continues to evolve, Centriworks is fully prepared to respond to the changing developments as necessary. Over the next several days, we will continue to provide you with information on the cleaning of equipment, the options for work-from-home equipment, and other helpful tips to keep your business running safely and efficiently. Please visit our blog and follow us on LinkedIn, Facebook, and Twitter for news and updates.
We truly appreciate your business, and we look forward to continuing to provide you with outstanding customer experience.
S. R. Sumner