Centriworks has again been recognized with one of our industry’s most prestigious awards — the RICOH Circle of Excellence. Fewer than 20% of Ricoh’s dealers nationwide have earned this award, and Centriworks is the only Tennessee company recognized. The achievement of Circle of Excellence shows that our clients in East Tennessee and Southwest Virginia can fully expect industry leading and award winning support for the life of their equipment.

Recognized for superior customer service and technical know-how, RICOH honored Centriworks, the largest and most experienced business technology company in East Tennessee, as a 2023 “Circle of Excellence Certified Dealership,” one of only 28 companies to have earned the designation for ten consecutive years. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.

“This award confirms Centriworks’ commitment to excellence, which results in providing our clients the best experience possible,”
— J. Mark DeNicola, Centriworks’ chief financial officer and chief strategy officer

Adjudicated categories include Training, Service Led Initiatives, Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process, and more. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.

At Centriworks, we are committed to providing our clients with a level of excellence in service and support that is unmatched by any of our competitors. We strive to make every client a Raving Fan. If you’re looking for technology that puts your productivity and security FIRST, contact us today!