by Mark DeNicola / CFO and V.P. Sales + Marketing
In our quarterly review today, we recognized our outstanding service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige Certification.” This certification is obtained via completion of online, time-sensitive tests, which are available to all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination. The Prestige Certification designation demonstrates knowledge and skill that makes our techs the “Best of the Best” as part of Ricoh’s Service Excellence Program.
I am so very proud of the team!
Nationwide, only 129 technicians of the 1,800 who started the testing process achieved the certification, and eleven were Centriworks team members. Also, 2 of Centriworks’ team, Chris Hodge and Tony Walker, were awarded the highest designation, “Prestige Elite,” out of 8 total in the United States.
Overall results of the program as reported by Ricoh compared to Centriworks’ performance:
Prestige “Elite” Certified
Total Prestige Certified
Only 42 dealers in the country earned any Prestige Certifications, and this demonstration of knowledge and skill is one of the many reasons for the award-winning service our clients receive!
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